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  • Vending Service Quality
    Quality. Everybody says it. We mean it.

    Anything we offer has passed the highest quality standards. We define "quality" as freshness, variety, product novelty, the appearance of our vending machines, our people, and, as so much of our business is repeat, the quality of the Selecta vending experience as a whole.

    Quality of service

    Quality comes into play when we talk about our vending services. We invest in more than 120’000 hours of training every year to ensure our merchandisers and technicians deliver the highest quality service in terms of customer care, hygiene, safety, technology and where applicable, ISO training procedures. We take great care to keep optimising uptime management and are constantly working to keep our average vending machines uptime at 96%. Quality translates into 1000 highly skilled technicians across Europe set up to react quickly keeping problems to a minimum.

    Attention to details

    Our employees pay attention to details because they know it counts – details like regular coffee quality testing to ensure consistent taste. It’s the best way to ensure our consumers get a great cup of coffee every time.  

    We motivate our employees by demonstrating management commitment to quality, by setting challenging goals and by giving them responsibility and recognition. It is through employee involvement that goals and targets can be achieved in the shortest time.

    We undertake regular client and consumer satisfaction surveys about our services - real feedback helps us know what people think and helps us continue improving. 

    We independently quality-check thousands of machines every year to make sure we are delivering on our promises and still paying attention to all the little details that have helped us lead the market for so long. Trained auditors visit our vending machines across Europe making sure standards are met.

    Client and consumer feedback

    We undertake regular client and consumer satisfaction surveys about our services - real feedback helps us know what people think and helps us continue improving. 

    We independently quality-check thousands of machines every year to make sure we are delivering on our promises and still paying attention to all the little details that have helped us lead the market for so long. Trained auditors visit our vending machines across Europe making sure standards are met.