Cham, Switzerland, January 18, 2019: Selecta Sweden has been named Sweden’s “best coffee supplier” in Custice’s annual customer satisfaction survey awards.
Custice’s customer satisfaction survey is the largest of its kind in Sweden. Custice, a leading Swedish business consultancy, analysed responses from over 1.2 million customer surveys and selected outstanding companies that had the highest customer satisfaction scores in a range of categories.
Selecta Sweden won in the best coffee provider category based on the following criteria: a willingness to solve problems; good service and communication; adapting to change; and an ability to understand changing requirements.
David Flochel, CEO of Selecta Group, commented: “At Selecta we are dedicated to providing great quality coffee brands and convenient concepts in food and beverages. As Europe’s leading unattended self-service coffee and convenience food provider, we are delighted that our customer focus has been acknowledged in this way.”
Michael Bech-Jansen, MD Selecta Region North, said: “Selecta is the market leader in Sweden and we are always looking to further improve customer experience in coffee and across all our product and service offerings. This award is testament to our focus on customer relationships and the hard work of all of our staff.”
The Custice award follows other accolades for Selecta Group for its customer experience, including Outstanding Supplier of the Year from Shell for fresh promotional service, and Vending Machine of the Year from EVEX for the Wurlitzer upgrade.
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About Selecta Group
Headquartered in Switzerland since 1957, Selecta is a European leader in unattended self- serve coffee and convenience food, operating in 16 European countries. An annual turnover of EUR 1.5 billion is a testament to the passion and dedication of more than 9,000 highly skilled Selecta employees, providing great quality coffee brands and convenient food and beverages concepts for the workplace, on-the-go as well as hotels, restaurants and cafes (“HoReCa”). For further information, please visit www.selecta.com